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Short runs of company branded cds / dvds - see our homepage
for more information.
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FAQ / HELP |
What is your turnaround time?
How do I order?
How do I get a quote?
How do I send the artwork to you?
How do I send my Music or Data?
Artwork help
Order status
Sending master CDs
Barcodes
WHAT IS YOUR TURNAROUND TIME?
This does of course depend on the size of your order
and the current workload. However most jobs are completed within
3 working days. Please let us know if you have a rush job requiring
urgent attention. We may be able to help for an additional fee.
HOW DO I PLACE AN ORDER?
Please use our autoquote system
- once you have selected all possible options in the quoter you
will see a "process this order" option appear at the
bottom right. Otherwise you can email us for a quote and we can
organise the payment with you.
DO YOU NEED A QUOTE?
Please use our autoquote system or email
us
HOW DO I SEND THE ARTWORK TO YOU?
Please email it to us. You will find our contact
details here . We can accept large email files. If it is too
large for your server to send we recommend using YouSendIT
or we can provide FTP details to you.
Please be sure to use our ARTWORK TEMPLATES
and read the instruction document.
MASTER CDS
PLEASE SEND ALL MASTERS TO OUR PRODUCTION ADDRESS:
Do not use the PO
Box for courier deliveries.
*****Please make sure you weigh your parcel and apply
the correct postage. If you just stick a 1st class stamp on and
hope for the best it won't arrive! CDs in cases need to be sent via the large letter rate Check
here *****
FARFIELD Records
PO BOX 152
PORTISHEAD
Bristol
BS20 7WD
For other mail - invoices etc to our office address:
FARFIELD Records
17 Sally Hill
PORTISHEAD
North Somerset
BS20 7BH
We create all your production CDs or DVDs from your master
as exact copies. So you need to make sure that the master is thoroughly
checked and is in the exact form you wish the copies to be. For
instance if you want the result to be audio CDs then you need
to supply an audio CDR master, rather than WAV files on a data
CD. We don't normally accept audio files or data files sent via
the internet as problems can occur in transmission. If that is
the only way then an extra charge of £20+VAT will be incurred
for us to download, check and create a master.
PLEASE double check your master cdr for fingerprints, dust, scratches
etc and put in a hard case so it does not break in transit. Please
be sure to keep a backup copy or send us a backup copy and keep
your original.
DO YOU NEED HELP WITH THE ARTWORK
/ TEMPLATES?
We have an instruction document which may help:
download now but cannot offer further
help by phone or email as it is too time consuming. Our graphic
design studio will be able to offer a quote to help complete the
artwork.
We now provide a full design service.
Please refer to this section
if you require assistance with artwork and layout.
ORDER STATUS
Open
a new ticket now
The above is for existing open orders that need an urgent response.
You can also phone us for info!
BARCODES
If you require a barcode in your CD please leave a 3
by 2cm gap on the rear artwork. Barcodes can only be used on our
standard CD package (not the slimline option). This file is a
3 by 2cm white rectangle which you should use - download
now (right click and save, otherwise you will only see a white
screen!)
Contact us
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