Short runs of company branded cds / dvds - see our homepage for more information.

FAQ

1. Which credit cards do you take?
2. Are my credit card details safe? Do you see my card details?
3. Can I send a cheque (check)?
4. How quickly will I receive my order?
5. How are you able to offer such good prices?
6. What will appear on my credit card statement?
7. Are my personal details secure? What is your privacy policy?
8. How long have you been trading?
9. What artwork format should i use?

1. What credit cards do you take?
We take all major credit and debit cards including AMEX. The full list is Visa, MasterCard, American Express, Visa Debit, Visa Electron, Solo, and Maestro (Switch).

2. Are my credit card details safe? Do you see my card details?
We use the highest grade encryption to protect ALL your details including your credit card details and customer details. We take security and privacy very seriously. Your credit card details are not stored on our server - in fact we NEVER see them. They are passed immediately to the bank for processing and we only store the last 4 digits for your convenience. Repeat payments may be made with your card because we store a unique reference number relating to your previous transaction which allows the bank to process your card again. This number is completely useless to anyone except Shopsonic.

Our server is protected with multiple firewalls - including the latest deep packet inspection firewall from NetScreen.

3. Can I send a cheque (check)?
Yes. Please make all cheques payable to 'FARFIELD'. Please be aware that orders by cheque take significantly longer to process as we must wait for cheques to clear.

4. How quickly will I receive my order?
We are able to process most orders within 24 to 48 hours and send by next day courier once completed. We can give you an estimated completion date if you call.

5. How are you able to offer such good prices?
We own all our own printing and duplicating equipment for the use of our record label and music licensing company. We have spare printing capacity so are able to offer the same quality of printing to other musicians and companies. The income we receive helps to offset our own capital costs. You can be sure that the print and duplication quality will be of the highest standard because we only use the highest quality printing for our own CDs and wouldn't expect anyone else to settle for less. We give priority to your printing jobs and do our own work in offpeak times.

6 . What will appear on my credit card statement?
Your card will be billed as 'www.ambientmusic.co.uk' which is our parent company website.

7. Are my personal details secure? What is your privacy policy?
Yes. We only use your details in order to complete and confirm the order. We NEVER pass on your details to any other companies. We also only ever process your details via a secure SSL encrypted channel, meaning that your customer details are never sent over the web by email (your order confirmation does not mention your name and address). We feel this is the most secure way possible.

8. How long have you been trading?
FARFIELD Records was set up in 1998.

9. What artwork format should i use?

Artwork Templates

Please see www.short-run.co.uk/templates.htm

 

 

FARFIELD Records, PO BOX 152, PORTISHEAD, Bristol, BS20 7WD
+44 1275 460 261

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